Refund policy

1. Overview

At Eboo.pk, we strive to ensure you are completely satisfied with your purchase. If for any reason your order does not meet your expectations, we offer returns and refunds under the conditions below. This policy applies to purchases made on Eboo.pk only.

2. Eligibility for Refund or Exchange

  • You may request a refund or exchange within 7 calendar days of receiving your order.

  • To be eligible:

    • The item must be unused, unwashed, and in the original condition with all tags and packaging intact.

    • You must contact our Customer Support (email: eboo.pk@gmail.com / WhatsApp: +92 333 0262555) within 7 days of delivery and indicate your reason for the return.

    • We may require photo evidence of the item’s condition (for example: wrong size, damaged item, defective product, missing parts).

  • Items not eligible for refund/exchange:

    • Items marked as “final sale” or “discount clearance” (if applicable).

    • Items that show signs of wear, washing, alteration, or misuse.

    • Gift cards or consumables (as applicable).

3. Process for Returns and Refunds

  1. Contact us and provide your order number, item(s) to be returned, and reason.

  2. Once approved, we will provide instructions for sending the item back to us (you may be responsible for the return shipping cost, unless the item is defective or we shipped the wrong item).

  3. Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

  4. If approved:

    • For exchanges: we will ship the replacement item within 2 business days, subject to availability.

    • For refunds: we will process the refund back to your original payment method within 7–14 business days.

    • For orders paid via Cash on Delivery (COD): we can issue refund via bank transfer or store credit, as agreed.

4. Damaged or Incorrect Items

  • If you receive a damaged, defective or incorrect item, please contact us immediately (within 24 hours of delivery) with clear photos of the issue.

  • We will arrange a free return shipping and either replace the item at no extra cost or issue a full refund (including shipping cost if applicable).

5. Shipping Costs & Refunds

  • Standard shipping charges paid by you are non-refundable, unless the return is due to our error (e.g., incorrect or defective item).

  • If you receive a refund, any COD service fee or shipping cost that cannot be refunded by the courier may be deducted.

6. Store Credit & Exchanges

  • In some cases, we may offer store credit instead of a refund. Store credit can be used for any future purchase on Eboo.pk and will not expire unless otherwise stated.

  • Exchanges are subject to availability of the replacement item; if the item is out of stock we will offer refund or store credit.

7. Cancellation Policy

  • Orders can be cancelled free of charge if you contact us before the item is dispatched.

  • Once the item is dispatched, you may still return it under the standard return policy above.

8. How to Contact Us

  • Email: eboo.pk@gmail.com

  • WhatsApp/Phone: +92 333 0262555

  • Customer Support available Monday～Friday during business hours (Pakistan Standard Time).

  • Please include your order number and details about your request so we can assist you quickly.

9. Changes to this Policy

We may update this policy from time to time to reflect changes in our business or legal requirements. The “Last updated” date at the top will reflect when changes were made. Your continued use of Eboo.pk after changes constitutes your acceptance of the revised policy.